The British government promised to compensate the harm it did to
thousands of immigrants who moved lawfully to Britain from colonies
decades ago, when young, and had no proof of what happened. That was
five years ago. But it is so slow to carry out that promise that it
seems to be "waiting for them to die" so it won't have to
compensate
them for real.
The UK government seems to become incompetent when facing any sort of
task that involves correcting mistakes or
dealing with unusual
situations.
Sometimes it is due to privatization of dealing with
citizens — something that is generally harmful to the citizens how
need
whatever service.
I suspect that putting computers in charge is a cause,
and cuts in spending on functionaries is another.