Our low expectations of airlines
mercredi 7 décembre 2016 à 01:00We don't expect airlines to behave decently, so it is news when one does.
Airlines' reduction of seat space tends to provoke air rage, and that it follows that airlines share the culpability for it. Most people take for granted, in such cases, that the culpability must fall on one or the other; that assumption means letting one or the other off the hook.