More than five years after domain name registrars started redacting personal data from all public domain registration records, the non-profit organization overseeing the domain industry has introduced a centralized online service designed to make it easier for researchers, law enforcement and others to request the information directly from registrars.

In May 2018, the Internet Corporation for Assigned Names and Numbers (ICANN) — the nonprofit entity that manages the global domain name system — instructed all registrars to redact the customer’s name, address, phone number and email from WHOIS, the system for querying databases that store the registered users of domain names and blocks of Internet address ranges.

ICANN made the policy change in response to the General Data Protection Regulation (GDPR), a law enacted by the European Parliament that requires companies to gain affirmative consent for any personal information they collect on people within the European Union. In the meantime, registrars were to continue collecting the data but not publish it, and ICANN promised it would develop a system that facilitates access to this information.

At the end of November 2023, ICANN launched the Registration Data Request Service (RDRS), which is designed as a one-stop shop to submit registration data requests to participating registrars. This video from ICANN walks through how the system works.

Accredited registrars don’t have to participate, but ICANN is asking all registrars to join and says participants can opt out or stop using it at any time. ICANN contends that the use of a standardized request form makes it easier for the correct information and supporting documents to be provided to evaluate a request.

ICANN says the RDRS doesn’t guarantee access to requested registration data, and that all communication and data disclosure between the registrars and requestors takes place outside of the system. The service can’t be used to request WHOIS data tied to country-code top level domains (CCTLDs), such as those ending in .de (Germany) or .nz (New Zealand), for example.

As Catalin Cimpanu writes for Risky Business News, currently investigators can file legal requests or abuse reports with each individual registrar, but the idea behind the RDRS is to create a place where requests from “verified” parties can be honored faster and with a higher degree of trust.

The registrar community generally views public WHOIS data as a nuisance issue for their domain customers and an unwelcome cost-center. Privacy advocates maintain that cybercriminals don’t provide their real information in registration records anyway, and that requiring WHOIS data to be public simply causes domain registrants to be pestered by spammers, scammers and stalkers.

Meanwhile, security experts argue that even in cases where online abusers provide intentionally misleading or false information in WHOIS records, that information is still extremely useful in mapping the extent of their malware, phishing and scamming operations. What’s more, the overwhelming majority of phishing is performed with the help of compromised domains, and the primary method for cleaning up those compromises is using WHOIS data to contact the victim and/or their hosting provider.

Anyone looking for copious examples of both need only to search this Web site for the term “WHOIS,” which yields dozens of stories and investigations that simply would not have been possible without the data available in the global WHOIS records.

KrebsOnSecurity remains doubtful that participating registrars will be any more likely to share WHOIS data with researchers just because the request comes through ICANN. But I look forward to being wrong on this one, and will certainly mention it in my reporting if the RDRS proves useful.

Regardless of whether the RDRS succeeds or fails, there is another European law that takes effect in 2024 which is likely to place additional pressure on registrars to respond to legitimate WHOIS data requests. The new Network and Information Security Directive (NIS2), which EU member states have until October 2024 to implement, requires registrars to keep much more accurate WHOIS records, and to respond within as little as 24 hours to WHOIS data requests tied everything from phishing, malware and spam to copyright and brand enforcement.

When KrebsOnSecurity broke the news on Oct. 20, 2023 that identity and authentication giant Okta had suffered a breach in its customer support department, Okta said the intrusion allowed hackers to steal sensitive data from fewer than one percent of its 18,000+ customers. But today, Okta revised that impact statement, saying the attackers also stole the name and email address for nearly all of its customer support users.

Okta acknowledged last month that for several weeks beginning in late September 2023, intruders had access to its customer support case management system. That access allowed the hackers to steal authentication tokens from some Okta customers, which the attackers could then use to make changes to customer accounts, such as adding or modifying authorized users.

In its initial incident reports about the breach, Okta said the hackers gained unauthorized access to files inside Okta’s customer support system associated with 134 Okta customers, or less than 1% of Okta’s customer base.

But in an updated statement published early this morning, Okta said it determined the intruders also stole the names and email addresses of all Okta customer support system users.

“All Okta Workforce Identity Cloud (WIC) and Customer Identity Solution (CIS) customers are impacted except customers in our FedRamp High and DoD IL4 environments (these environments use a separate support system NOT accessed by the threat actor),” Okta’s advisory states. “The Auth0/CIC support case management system was also not impacted by this incident.”

Okta said that for nearly 97 percent of users, the only contact information exposed was full name and email address. That means about three percent of Okta customer support accounts had one or more of the following data fields exposed (in addition to email address and name): last login; username; phone number; SAML federation ID; company name; job role; user type; date of last password change or reset.

Okta notes that a large number of the exposed accounts belong to Okta administrators — IT people responsible for integrating Okta’s authentication technology inside customer environments — and that these individuals should be on guard for targeted phishing attacks.

“Many users of the customer support system are Okta administrators,” Okta pointed out. “It is critical that these users have multi-factor authentication (MFA) enrolled to protect not only the customer support system, but also to secure access to their Okta admin console(s).”

While it may seem completely bonkers that some companies allow their IT staff to operate company-wide authentication systems using an Okta administrator account that isn’t protected with MFA, Okta said fully six percent of its customers (more than 1,000) persist in this dangerous practice.

In a previous disclosure on Nov. 3, Okta blamed the intrusion on an employee who saved the credentials for a service account in Okta’s customer support infrastructure to their personal Google account, and said it was likely those credentials were stolen when the employee’s personal device using the same Google account was compromised.

Unlike standard user accounts, which are accessed by humans, service accounts are mostly reserved for automating machine-to-machine functions, such as performing data backups or antivirus scans every night at a particular time. For this reason, they can’t be locked down with multifactor authentication the way user accounts can.

Dan Goodin over at Ars Technica reckons this explains why MFA wasn’t set up on the compromised Okta service account. But as he rightly point out, if a transgression by a single employee breaches your network, you’re doing it wrong.

“Okta should have put access controls in place besides a simple password to limit who or what could log in to the service account,” Goodin wrote on Nov. 4. “One way of doing this is to put a limit or conditions on the IP addresses that can connect. Another is to regularly rotate access tokens used to authenticate to service accounts. And, of course, it should have been impossible for employees to be logged in to personal accounts on a work machine. These and other precautions are the responsibility of senior people inside Okta.”

Goodin suggested that people who want to delve further into various approaches for securing service accounts should read this thread on Mastodon.

“A fair number of the contributions come from security professionals with extensive experience working in sensitive cloud environments,” Goodin wrote.

One of the cybercrime underground’s more active sellers of Social Security numbers, background and credit reports has been pulling data from hacked accounts at the U.S. consumer data broker USinfoSearch, KrebsOnSecurity has learned.

Since at least February 2023, a service advertised on Telegram called USiSLookups has operated an automated bot that allows anyone to look up the SSN or background report on virtually any American. For prices ranging from $8 to $40 and payable via virtual currency, the bot will return detailed consumer background reports automatically in just a few moments.

USiSLookups is the project of a cybercriminal who uses the nicknames JackieChan/USInfoSearch, and the Telegram channel for this service includes a small number of sample background reports, including that of President Joe Biden, and podcaster Joe Rogan. The data in those reports includes the subject’s date of birth, address, previous addresses, previous phone numbers and employers, known relatives and associates, and driver’s license information.

JackieChan’s service abuses the name and trademarks of Columbus, OH based data broker USinfoSearch, whose website says it provides “identity and background information to assist with risk management, fraud prevention, identity and age verification, skip tracing, and more.”

“We specialize in non-FCRA data from numerous proprietary sources to deliver the information you need, when you need it,” the company’s website explains. “Our services include API-based access for those integrating data into their product or application, as well as bulk and batch processing of records to suit every client.”

As luck would have it, my report was also listed in the Telegram channel for this identity fraud service, presumably as a teaser for would-be customers. On October 19, 2023, KrebsOnSecurity shared a copy of this file with the real USinfoSearch, along with a request for information about the provenance of the data.

USinfoSearch said it would investigate the report, which appears to have been obtained on or before June 30, 2023. On Nov. 9, 2023, Scott Hostettler, general manager of USinfoSearch parent Martin Data LLC shared a written statement about their investigation that suggested the ID theft service was trying to pass off someone else’s consumer data as coming from USinfoSearch:

Regarding the Telegram incident, we understand the importance of protecting sensitive information and upholding the trust of our users is our top priority. Any allegation that we have provided data to criminals is in direct opposition to our fundamental principles and the protective measures we have established and continually monitor to prevent any unauthorized disclosure. Because Martin Data has a reputation for high-quality data, thieves may steal data from other sources and then disguise it as ours. While we implement appropriate safeguards to guarantee that our data is only accessible by those who are legally permitted, unauthorized parties will continue to try to access our data. Thankfully, the requirements needed to pass our credentialing process is tough even for established honest companies.

USinfoSearch’s statement did not address any questions put to the company, such as whether it requires multi-factor authentication for customer accounts, or whether my report had actually come from USinfoSearch’s systems.

After much badgering, on Nov. 21 Hostettler acknowledged that the USinfoSearch identity fraud service on Telegram was in fact pulling data from an account belonging to a vetted USinfoSearch client.

“I do know 100% that my company did not give access to the group who created the bots, but they did gain access to a client,” Hostettler said of the Telegram-based identity fraud service. “I apologize for any inconvenience this has caused.”

Hostettler said USinfoSearch heavily vets any new potential clients, and that all users are required to undergo a background check and provide certain documents. Even so, he said, several fraudsters each month present themselves as credible business owners or C-level executives during the credentialing process, completing the application and providing the necessary documentation to open a new account.

“The level of skill and craftsmanship demonstrated in the creation of these supporting documents is incredible,” Hostettler said. “The numerous licenses provided appear to be exact replicas of the original document. Fortunately, I’ve discovered several methods of verification that do not rely solely on those documents to catch the fraudsters.”

“These people are unrelenting, and they act without regard for the consequences,” Hostettler continued. “After I deny their access, they will contact us again within the week using the same credentials. In the past, I’ve notified both the individual whose identity is being used fraudulently and the local police. Both are hesitant to act because nothing can be done to the offender if they are not apprehended. That is where most attention is needed.”

SIM SWAPPER’S DELIGHT

JackieChan is most active on Telegram channels focused on “SIM swapping,” which involves bribing or tricking mobile phone company employees into redirecting a target’s phone number to a device the attackers control. SIM swapping allows crooks to temporarily intercept the target’s text messages and phone calls, including any links or one-time codes for authentication that are delivered via SMS.

Reached on Telegram, JackieChan said most of his clients hail from the criminal SIM swapping world, and that the bulk of his customers use his service via an application programming interface (API) that allows customers to integrate the lookup service with other web-based services, databases, or applications.

“Sim channels is where I get most of my customers,” JackieChan told KrebsOnSecurity. “I’m averaging around 100 lookups per day on the [Telegram] bot, and around 400 per day on the API.”

JackieChan claims his USinfoSearch bot on Telegram abuses stolen credentials needed to access an API used by the real USinfoSearch, and that his service was powered by USinfoSearch account credentials that were stolen by malicious software tied to a botnet that he claims to have operated for some time.

This is not the first time USinfoSearch has had trouble with identity thieves masquerading as legitimate customers. In 2013, KrebsOnSecurity broke the news that an identity fraud service in the underground called “SuperGet[.]info” was reselling access to personal and financial data on more than 200 million Americans that was obtained via the big-three credit bureau Experian.

The consumer data resold by Superget was not obtained directly from Experian, but rather via USinfoSearch. At the time, USinfoSearch had a contractual agreement with a California company named Court Ventures, whereby customers of Court Ventures had access to the USinfoSearch data, and vice versa.

When Court Ventures was purchased by Experian in 2012, the proprietor of SuperGet — a Vietnamese hacker named Hieu Minh Ngo who had impersonated an American private investigator — was grandfathered in as a client. The U.S. Secret Service agent who oversaw Ngo’s capture, extradition, prosecution and rehabilitation told KrebsOnSecurity he’s unaware of any other cybercriminal who has caused more material financial harm to more Americans than Ngo.

REAL POLICE, FAKE EDRS

JackieChan also sells access to hacked email accounts belonging to law enforcement personnel in the United States and abroad. Hacked police department emails can come in handy for ID thieves trying to pose as law enforcement officials who wish to purchase consumer data from platforms like USinfoSearch. Hence, Mr. Hostettler’s ongoing battle with fraudsters seeking access to his company’s service.

These police credentials are mainly marketed to criminals seeking fraudulent “Emergency Data Requests,” wherein crooks use compromised government and police department email accounts to rapidly obtain customer account data from mobile providers, ISPs and social media companies.

Normally, these companies will require law enforcement officials to supply a subpoena before turning over customer or user records. But EDRs allow police to bypass that process by attesting that the information sought is related to an urgent matter of life and death, such as an impending suicide or terrorist attack.

In response to an alarming increase in the volume of fraudulent EDRs, many service providers have chosen to require all EDRs be processed through a service called Kodex, which seeks to filter EDRs based on the reputation of the law enforcement entity requesting the information, and other attributes of the requestor.

For example, if you want to send an EDR to Coinbase or Twilio, you’ll first need to have valid law enforcement credentials and create an account at the Kodex online portal at these companies. However, Kodex may still throttle or block any requests from any accounts if they set off certain red flags.

Within their own separate Kodex portals, Twilio can’t see requests submitted to Coinbase, or vice versa. But each can see if a law enforcement entity or individual tied to one of their own requests has ever submitted a request to a different Kodex client, and then drill down further into other data about the submitter, such as Internet address(es) used, and the age of the requestor’s email address.

In August, JackieChan was advertising a working Kodex account for sale on the cybercrime channels, including redacted screenshots of the Kodex account dashboard as proof of access.

Kodex co-founder Matt Donahue told KrebsOnSecurity his company immediately detected that the law enforcement email address used to create the Kodex account pictured in JackieChan’s ad was likely stolen from a police officer in India. One big tipoff, Donahue said, was that the person creating the account did so using an Internet address in Brazil.

“There’s a lot of friction we can put in the way for illegitimate actors,” Donahue said. “We don’t let people use VPNs. In this case we let them in to honeypot them, and that’s how they got that screenshot. But nothing was allowed to be transmitted out from that account.”

Massive amounts of data about you and your personal history are available from USinfoSearch and dozens of other data brokers that acquire and sell “non-FCRA” data — i.e., consumer data that cannot be used for the purposes of determining one’s eligibility for credit, insurance, or employment.

Anyone who works in or adjacent to law enforcement is eligible to apply for access to these data brokers, which often market themselves to police departments and to “skip tracers,” essentially bounty hunters hired to locate others in real life — often on behalf of debt collectors, process servers or a bail bondsman.

There are tens of thousands of police jurisdictions around the world — including roughly 18,000 in the United States alone. And the harsh reality is that all it takes for hackers to apply for access to data brokers (and abuse the EDR process) is illicit access to a single police email account.

The trouble is, compromised credentials to law enforcement email accounts show up for sale with alarming frequency on the Telegram channels where JackieChan and their many clients reside. Indeed, Donahue said Kodex so far this year has identified attempted fake EDRs coming from compromised email accounts for police departments in India, Italy, Thailand and Turkey.

Prosecutors in Finland this week commenced their criminal trial against Julius Kivimäki, a 26-year-old Finnish man charged with extorting a once popular and now-bankrupt online psychotherapy practice and thousands of its patients. In a 2,200-page report, Finnish authorities laid out how they connected the extortion spree to Kivimäki, a notorious hacker who was convicted in 2015 of perpetrating tens of thousands of cybercrimes, including data breaches, payment fraud, operating a botnet and calling in bomb threats.

In November 2022, Kivimäki was charged with attempting to extort money from the Vastaamo Psychotherapy Center. In that breach, which occurred in October 2020, a hacker using the handle “Ransom Man” threatened to publish patient psychotherapy notes if Vastaamo did not pay a six-figure ransom demand.

Vastaamo refused, so Ransom Man shifted to extorting individual patients — sending them targeted emails threatening to publish their therapy notes unless paid a 500-euro ransom. When Ransom Man found little success extorting patients directly, they uploaded to the dark web a large compressed file containing all of the stolen Vastaamo patient records.

Security experts soon discovered Ransom Man had mistakenly included an entire copy of their home folder, where investigators found many clues pointing to Kivimäki’s involvement. By that time, Kivimäki was no longer in Finland, but the Finnish government nevertheless charged Kivimäki in absentia with the Vastaamo hack. The 2,200-page evidence document against Kivimäki suggests he enjoyed a lavish lifestyle while on the lam, frequenting luxury resorts and renting fabulously expensive cars and living quarters.

But in February 2023, Kivimäki was arrested in France after authorities there responded to a domestic disturbance call and found the defendant sleeping off a hangover on the couch of a woman he’d met the night before. The French police grew suspicious when the 6′ 3″ blonde, green-eyed man presented an ID that stated he was of Romanian nationality.

Finnish prosecutors showed that Kivimäki’s credit card had been used to pay for the virtual server that hosted the stolen Vastaamo patient notes. What’s more, the home folder included in the Vastaamo patient data archive also allowed investigators to peer into other cybercrime projects of the accused, including domains that Ransom Man had access to as well as a lengthy history of commands he’d executed on the rented virtual server.

Some of those domains allegedly administered by Kivimäki were set up to smear the reputations of different companies and individuals. One of those was a website that claimed to have been authored by a person who headed up IT infrastructure for a major bank in Norway which discussed the idea of legalizing child sexual abuse.

Another domain hosted a fake blog that besmirched the reputation of a Tulsa, Okla. man whose name was attached to blog posts about supporting the “white pride” movement and calling for a pardon of the Oklahoma City bomber Timothy McVeigh.

Kivimäki appears to have sought to sully the name of this reporter as well. The 2,200-page document shows that Kivimäki owned and operated the domain krebsonsecurity[.]org, which hosted various hacking tools that Kivimäki allegedly used, including programs for mass-scanning the Internet for systems vulnerable to known security flaws, as well as scripts for cracking database server usernames and passwords, and downloading databases.

Mikko Hyppönen, chief research officer at WithSecure (formerly F-Secure), said the Finnish authorities have done “amazing work,” and that “it’s rare to have this much evidence for a cybercrime case.”

Petteri Järvinen is a respected IT expert and author who has been following the trial, and he said the prosecution’s case so far has been strong.

“The National Bureau of Investigation has done a good job and Mr Kivimäki for his part some elementary mistakes,” Järvinen wrote on LinkedIn. “This sends an important message: online crime does not pay. Traces are left in the digital world too, even if it is very tedious for the police to collect them from servers all around the world.”

Antti Kurittu is an information security specialist and a former criminal investigator. In 2013, Kurittu worked on an investigation involving Kivimäki’s use of the Zbot botnet, among other activities Kivimäki engaged in as a member of the hacker group Hack the Planet (HTP). Kurittu said it remains to be seen if the prosecution can make their case, and if the defense has any answers to all of the evidence presented.

“Based on the public pretrial investigation report, it looks like the case has a lot of details that seem very improbable to be coincidental,” Kurittu told KrebsOnSecurity. “For example, a full copy of the Vastaamo patient database was found on a server that belonged to Scanifi, a company with no reasonable business that Kivimäki was affiliated with. The leaked home folder contents were also connected to Kivimäki and were found on servers that were under his control.”

The Finnish daily yle.fi reports that Kivimäki’s lawyers sought to have their client released from confinement for the remainder of his trial, noting that the defendant has already been detained for eight months.

The court denied that request, saying the defendant was still a flight risk. Kivimäki’s trial is expected to continue until February 2024, in part to accommodate testimony from a large number of victims. Prosecutors are seeking a seven-year sentence for Kivimäki.

Microsoft today released updates to fix more than five dozen security holes in its Windows operating systems and related software, including three “zero day” vulnerabilities that Microsoft warns are already being exploited in active attacks.

The zero-day threats targeting Microsoft this month include CVE-2023-36025, a weakness that allows malicious content to bypass the Windows SmartScreen Security feature. SmartScreen is a built-in Windows component that tries to detect and block malicious websites and files. Microsoft’s security advisory for this flaw says attackers could exploit it by getting a Windows user to click on a booby-trapped link to a shortcut file.

Kevin Breen, senior director of threat research at Immersive Labs, said emails with .url attachments or logs with processes spawning from .url files “should be a high priority for threat hunters given the active exploitation of this vulnerability in the wild.”

The second zero day this month is CVE-2023-36033, which is a vulnerability in the “DWM Core Library” in Microsoft Windows that was exploited in the wild as a zero day and publicly disclosed prior to patches being available. It affects Microsoft Windows 10 and later, as well as Microsoft Windows Server 2019 and subsequent versions.

“This vulnerability can be exploited locally, with low complexity and without needing high-level privileges or user interaction,” said Mike Walters, president and co-founder of the security firm Action1. “Attackers exploiting this flaw could gain SYSTEM privileges, making it an efficient method for escalating privileges, especially after initial access through methods like phishing.”

The final zero day in this month’s Patch Tuesday is a problem in the “Windows Cloud Files Mini Filter Driver” tracked as CVE-2023-36036 that affects Windows 10 and later, as well as Windows Server 2008 at later. Microsoft says it is relatively straightforward for attackers to exploit CVE-2023-36036 as a way to elevate their privileges on a compromised PC.

Beyond the zero day flaws, Breen said organizations running Microsoft Exchange Server should prioritize several new Exchange patches, including CVE-2023-36439, which is a bug that would allow attackers to install malicious software on an Exchange server. This weakness technically requires the attacker to be authenticated to the target’s local network, but Breen notes that a pair of phished Exchange credentials will provide that access nicely.

“This is typically achieved through social engineering attacks with spear phishing to gain initial access to a host before searching for other vulnerable internal targets – just because your Exchange Server doesn’t have internet-facing authentication doesn’t mean it’s protected,” Breen said.

Breen said this vulnerability goes hand in hand with three other Exchange bugs that Microsoft designated as “exploitation more likely:” CVE-2023-36050, CVE-2023-36039 and CVE-2023-36035.

Finally, the SANS Internet Storm Center points to two additional bugs patched by Microsoft this month that aren’t yet showing signs of active exploitation but that were made public prior to today and thus deserve prioritization. Those include: CVE-2023-36038, a denial of service vulnerability in ASP.NET Core, with a CVSS score of 8.2; and CVE-2023-36413: A Microsoft Office security feature bypass. Exploiting this vulnerability will bypass the protected mode when opening a file received via the web.

Windows users, please consider backing up your data and/or imaging your system before applying any updates. And feel free to sound off in the comments if you experience any difficulties as a result of these patches.