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Is ‘REvil’ the New GandCrab Ransomware?

lundi 15 juillet 2019 à 17:58

The cybercriminals behind the GandCrab ransomware-as-a-service (RaaS) offering recently announced they were closing up shop and retiring after having allegedly earned more than $2 billion in extortion payments from victims. But a growing body of evidence suggests the GandCrab team have instead quietly regrouped behind a more exclusive and advanced ransomware program known variously as “REvil,” “Sodin,” and “Sodinokibi.”

“We are getting a well-deserved retirement,” the GandCrab administrator(s) wrote in their farewell message on May 31. “We are a living proof that you can do evil and get off scot-free.”

However, it now appears the GandCrab team had already begun preparations to re-brand under a far more private ransomware-as-a-service offering months before their official “retirement.”

In late April, researchers at Cisco Talos spotted a new ransomware strain dubbed Sodinokibi that was used to deploy GandCrab, which encrypts files on infected systems unless and until the victim pays the demanded sum. A month later, GandCrab would announce its closure.

A payment page for a victim of REvil, a.k.a. Sodin and Sodinokibi.

Meanwhile, in the first half of May an individual using the nickname “Unknown” began making deposits totaling more than USD $130,000 worth of virtual currencies on two top cybercrime forums. The down payments were meant to demonstrate the actor meant business in his offer to hire just a handful of affiliates to drive a new, as-yet unnamed ransomware-as-a-service offering.

“We are not going to hire as many people as possible,” Unknown told forum members in announcing the new RaaS program. “Five affiliates more can join the program and then we’ll go under the radar. Each affiliate is guaranteed USD 10,000. Your cut is 60 percent at the beginning and 70 percent after the first three payments are made. Five affiliates are guaranteed [USD] 50,000 in total. We have been working for several years, specifically five years in this field. We are interested in professionals.”

Asked by forum members to name the ransomware service, Unknown said it had been mentioned in media reports but that he wouldn’t be disclosing technical details of the program or its name for the time being.

Unknown said it was forbidden to install the new ransomware strain on any computers in the Commonwealth of Independent States (CIS), which includes Armenia, Belarus, Kazakhstan, Kyrgyzstan, Moldova, Russia, Tajikistan, Turkmenistan, Ukraine and Uzbekistan.

The prohibition against spreading malware in CIS countries has long been a staple of various pay-per-install affiliate programs that are operated by crooks residing in those nations. The idea here is not to attract attention from local law enforcement responding to victim complaints (and/or perhaps to stay off the radar of tax authorities and extortionists in their hometowns).

But Kaspersky Lab discovered that Sodinokobi/REvil also includes one other nation on its list of countries that affiliates should avoid infecting: Syria. Interestingly, latter versions of GandCrab took the same unusual step.

What’s the significance of the Syria connection? In October 2018, a Syrian man tweeted that he had lost access to all pictures of his deceased children after his computer got infected with GandCrab.

“They want 600 dollars to give me back my children, that’s what they’ve done, they’ve taken my boys away from me for a some filthy money,” the victim wrote. “How can I pay them 600 dollars if I barely have enough money to put food on the table for me and my wife?”

That heartfelt appeal apparently struck a chord with the developer(s) of GandCrab, who soon after released a decryption key that let all GandCrab victims in Syria unlock their files for free.

But this rare display of mercy probably cost the GandCrab administrators and its affiliates a pretty penny. That’s because a week after GandCrab released decryption keys for all victims in Syria, the No More Ransom project released a free GandCrab decryption tool developed by Romanian police in collaboration with law enforcement offices from a number of countries and security firm Bitdefender.

The GandCrab operators later told affiliates that the release of the decryption keys for Syrian victims allowed the entropy used by the random number generator for the ransomware’s master key to be calculated. Approximately 24 hours after NoMoreRansom released its free tool, the GandCrab team shipped an update that rendered it unable to decrypt files.

There are also similarities between the ways that both GandCrab and REvil generate URLs that are used as part of the infection process, according a recent report from Dutch security firm Tesorion.

“Even though the code bases differ significantly, the lists of strings that are used to generate the URLs are very similar (although not identical), and there are some striking similarities in how this specific part of the code works, e.g., in the somewhat far-fetched way that the random length of the filename is repeatedly recalculated,” Tesorion observed.

My guess is the GandCrab team has not retired, and has simply regrouped and re-branded due to the significant amount of attention from security researchers and law enforcement investigators. It seems highly unlikely that such a successful group of cybercriminals would just walk away from such an insanely profitable enterprise.

FEC: Campaigns Can Use Discounted Cybersecurity Services

jeudi 11 juillet 2019 à 22:41

The U.S. Federal Election Commission (FEC) said today political campaigns can accept discounted cybersecurity services from companies without running afoul of existing campaign finance laws, provided those companies already do the same for other non-political entities. The decision comes amid much jostling on Capitol Hill over election security at the state level, and fresh warnings from U.S. intelligence agencies about impending cyber attacks targeting candidates in the lead up to the 2020 election.

Current campaign finance law prohibits corporate contributions to campaigns, and election experts have worried this could give some candidates pause about whether they can legally accept low- to no-cost services from cybersecurity companies.

But at an FEC meeting today, the commission issued an advisory opinion (PDF) that such assistance does not constitute an in-kind contribution, as long as the cybersecurity firm already offers discounted solutions to similarly situated non-political organizations, such as small nonprofits.

The FEC’s ruling comes in response to a petition by California-based Area 1 Security, whose core offering focuses on helping clients detect and block phishing attacks. The company said it asked the FEC’s opinion on the matter after several campaigns that had reached out about teaming up expressed hesitation given the commission’s existing rules.

In June, Area 1 petitioned the FEC for clarification on the matter, saying it currently offers free and low-cost services to certain clients which are capped at $1,337. The FEC responded with a draft opinion indicating such offering likely would amount to an in-kind contribution that might curry favor among politicians, and urged the company to resubmit its request focusing on the capped-price offering.

Area 1 did so, and at today’s hearing the FEC said “because Area 1 is proposing to charge qualified federal candidates and political committees the same as it charges its qualified non-political clients, the Commission concludes that its proposal is consistent with Area 1’s ordinary business practices and therefore would not result in Area 1 making prohibited in-kind contributions to such federal candidates and political committees.”

POLICY BY PIECEMEAL

The decision is the latest in a string of somewhat narrowly tailored advisories from the FEC related to cybersecurity offerings aimed at federal candidates and political committees. Most recently, the commission ruled that the nonprofit organization Defending Digital Campaigns could provide free cybersecurity services to candidates, but according to The New York Times that decision only applied to nonpartisan, nonprofit groups that offer the same services to all campaigns.

Last year, the FEC granted a similar exemption to Microsoft Corp., ruling that the software giant could offer “enhanced online account security services to its election-sensitive customers at no additional cost” because Microsoft would be shoring up defenses for its existing customers and not seeking to win favor among political candidates.

Dan Petalas is a former general counsel at the FEC who represents Area 1 as an attorney at the law firm Garvey Schubert Barer. Petalas praised today’s ruling, but said action by Congress is probably necessary to clarify the matter once and for all.

“Congress could take the uncertainty away by amending the law to say security services provided to campaigns to do not constitute an in-kind contribution,” Petalas said. “These candidates are super vulnerable and not well prepared to address cybersecurity threats, and I think that would be a smart thing for Congress to do given the situation we’re in now.”

‘A RECIPE FOR DISASTER’

The FEC’s decision comes as federal authorities are issuing increasingly dire warnings that the Russian phishing attacks, voter database probing, and disinformation campaigns that marked the election cycles in 2016 and 2018 were merely a dry run for what campaigns could expect to face in 2020.

In April, FBI Director Christopher Wray warned that Russian election meddling posed an ongoing “significant counterintelligence threat,” and that the shenanigans from 2016 — including the hacking of the Democratic National Committee and the phishing of Hillary Clinton’s campaign chairman and the subsequent mass leak of internal emails — were just “a dress rehearsal for the big show in 2020.”

Adav Noti, a former FEC general counsel who is now senior director of the nonprofit, nonpartisan Campaign Legal Center, said the commission is “incredibly unsuited to the danger that the system is facing,” and that Congress should be taking a more active roll.

“The FEC is an agency that can’t even do the most basic things properly and timely, and to ask them to solve this problem quickly before the next election in an area where they don’t really have any expertise is a recipe for disaster,” Noti said. “Which is why we see these weird advisory opinions from them with no real legal basis or rationale. They’re sort of making it up as they go along.”

In May, Sen. Ron Wyden (D-Ore.) introduced the Federal Campaign Cybersecurity Assistance Act, which would allow national party committees to provide cybersecurity assistance to state parties, individuals running for office and their campaigns.

Sen. Wyden also has joined at least a dozen other senators — including many who are currently running as Democratic candidates in the 2020 presidential race — in introducing the “Protecting American Votes and Elections (PAVE) Act,” which would mandate the use of paper ballots in U.S. elections and ban all internet, Wi-Fi and mobile connections to voting machines in order to limit the potential for cyber interference.

As Politico reports, Wyden’s bill also would give the Department of Homeland Security the power to set minimum cybersecurity standards for U.S. voting machines, authorize a one-time $500 million grant program for states to buy ballot-scanning machines to count paper ballots, and require states to conduct risk-limiting audits of all federal elections in order to detect any cyber hacks.

BIPARTISAN BLUES

Earlier this week, FBI Director Wray and Director of National Intelligence Dan Coats briefed lawmakers in the House and Senate on threats to the 2020 election in classified hearings. But so far, action on any legislative measures to change the status quo has been limited.

Democrats blame Senate Majority Leader Mitch McConnell for blocking any action on the bipartisan bills to address election security. Prior to meeting with intelligence officials, McConnell took to the Senate floor Wednesday to allege Democrats had “already made up their minds before we hear from the experts today that a brand-new, sweeping Washington, D.C. intervention is just what the doctor ordered.”

“Make no mistake,” McConnell said. “Many of the proposals labeled by Democrats to be ‘election security’ measures are indeed election reform measures that are part of the left’s wish list I’ve called the Democrat Politician Protection Act.”

But as Politico reporter Eric Geller tweeted yesterday, if lawmakers are opposed to requiring states to follow the almost universally agreed-upon best practices for election security, they should just say so.

“Experts have been urging Congress to adopt tougher standards for years,” Geller said. “Suggesting that the jury is still out on what those best practices are is factually inaccurate.”

Noti said he had hoped election security would emerge as a rare bipartisan issue in this Congress. After all, no candidate wants to have their campaign hacked or elections tampered with by foreign powers — which could well call into question the results of a race for both sides.

These days he’s not so sanguine.

“This is a matter of national security, which is one of the core functions of the federal government,” Noti said. “Members of Congress are aware of this issue and there is a desire to do something about it. But right now the prospect of Congress doing something — even if most lawmakers would agree with it — is small.”

Patch Tuesday Lowdown, July 2019 Edition

mercredi 10 juillet 2019 à 00:32

Microsoft today released software updates to plug almost 80 security holes in its Windows operating systems and related software. Among them are fixes for two zero-day flaws that are actively being exploited in the wild, and patches to quash four other bugs that were publicly detailed prior to today, potentially giving attackers a head start in working out how to use them for nefarious purposes.

Zero-days and publicly disclosed flaws aside for the moment, probably the single most severe vulnerability addressed in this month’s patch batch (at least for enterprises) once again resides in the component of Windows responsible for automatically assigning Internet addresses to host computers — a function called the “Windows DHCP client.”

The DHCP weakness (CVE-2019-0785) exists in most supported versions of Windows server, from Windows Server 2012 through Server 2019.

Microsoft said an unauthenticated attacker could use the DHCP flaw to seize total, remote control over vulnerable systems simply by sending a specially crafted data packet to a Windows computer. For those keeping count, this is the fifth time this year that Redmond has addressed such a critical flaw in the Windows DHCP client.

All told, only 15 of the 77 flaws fixed today earned Microsoft’s most dire “critical” rating, a label assigned to flaws that malware or miscreants could exploit to commandeer computers with little or no help from users. It should be noted that 11 of the 15 critical flaws are present in or are a key component of the browsers built into Windows — namely, Edge and Internet Exploder Explorer.

One of the zero-day flaws — CVE-2019-1132 — affects Windows 7 and Server 2008 systems. The other — CVE-2019-0880 — is present in Windows 8.1, Server 2012 and later operating systems. Both would allow an attacker to take complete control over an affected system, although each is what’s known as an “elevation of privilege” vulnerability, meaning an attacker would already need to have some level of access to the targeted system.

CVE-2019-0865 is a denial-of-service bug in a Microsoft open-source cryptographic library that could be used to tie up system resources on an affected Windows 8 computer. It was publicly disclosed a month ago by Google’s Project Zero bug-hunting operation after Microsoft reportedly failed to address it within Project Zero’s stated 90-day disclosure deadline.

The other flaw publicly detailed prior to today is CVE-2019-0887, which is a remote code execution flaw in the Remote Desktop Services (RDP) component of Windows. However, this bug also would require an attacker to already have compromised a target system.

Mercifully, there do not appear to be any security updates for Adobe Flash Player this month.

Standard disclaimer: Patching is important, but it usually doesn’t hurt to wait a few days before Microsoft irons out any wrinkles in the fixes, which sometimes introduce stability or usability issues with Windows after updating (KrebsOnSecurity will endeavor to update this post in the event that any big issues with these patches emerge).

As such, it’s a good idea to get in the habit of backing up your system — or at the very least your data — before applying any updates. The thing is, newer versions of Windows (e.g. Windows 10+) by default will go ahead and decide for you when that should be done (often this is in the middle of the night). But that setting can be changed.

If you experience any problems installing any of the patches this month, please feel free to leave a comment about it below; there’s a better-than-even chance that other readers have experienced the same and may even chime in with some helpful advice and tips.

Further reading:

Qualys Patch Tuesday Blog

Rapid7

Tenable [full disclosure: Tenable is an advertiser on this blog].

Who’s Behind the GandCrab Ransomware?

lundi 8 juillet 2019 à 19:27

The crooks behind an affiliate program that paid cybercriminals to install the destructive and wildly successful GandCrab ransomware strain announced on May 31, 2019 they were terminating the program after allegedly having earned more than $2 billion in extortion payouts from victims. What follows is a deep dive into who may be responsible for recruiting new members to help spread the contagion.

Image: Malwarebytes.

Like most ransomware strains, the GandCrab ransomware-as-a-service offering held files on infected systems hostage unless and until victims agreed to pay the demanded sum. But GandCrab far eclipsed the success of competing ransomware affiliate programs largely because its authors worked assiduously to update the malware so that it could evade antivirus and other security defenses.

In the 15-month span of the GandCrab affiliate enterprise beginning in January 2018, its curators shipped five major revisions to the code, each corresponding with sneaky new features and bug fixes aimed at thwarting the efforts of computer security firms to stymie the spread of the malware.

“In one year, people who worked with us have earned over US $2 billion,” read the farewell post by the eponymous GandCrab identity on the cybercrime forum Exploit[.]in, where the group recruited many of its distributors. “Our name became a generic term for ransomware in the underground. The average weekly income of the project was equal to US $2.5 million.”

The message continued:

“We ourselves have earned over US $150 million in one year. This money has been successfully cashed out and invested in various legal projects, both online and offline ones. It has been a pleasure to work with you. But, like we said, all things come to an end. We are getting a well-deserved retirement. We are a living proof that you can do evil and get off scot-free. We have proved that one can make a lifetime of money in one year. We have proved that you can become number one by general admission, not in your own conceit.”

Evil indeed, when one considers the damage inflicted on so many individuals and businesses hit by GandCrab — easily the most rapacious and predatory malware of 2018 and well into 2019.

The GandCrab identity on Exploit[.]in periodically posted updates about victim counts and ransom payouts. For example, in late July 2018, GandCrab crowed that a single affiliate of the ransomware rental service had infected 27,031 victims in the previous month alone, receiving about $125,000 in commissions.

The following month, GandCrab bragged that the program in July 2018 netted almost 425,000 victims and extorted more than one million dollars worth of cryptocurrencies, much of which went to affiliates who helped to spread the infections.

Russian security firm Kaspersky Lab estimated that by the time the program ceased operations, GandCrab accounted for up to half of the global ransomware market.

ONEIILK2

It remains unclear how many individuals were active in the core GandCrab malware development team. But KrebsOnSecurity located a number of clues that point to the real-life identity of a Russian man who appears to have been put in charge of recruiting new affiliates for the program.

In November 2018, a GandCrab affiliate posted a screenshot on the Exploit[.]in cybercrime forum of a private message between himself and a forum member known variously as “oneiilk2” and “oneillk2” that showed the latter was in charge of recruiting new members to the ransomware earnings program.

Oneiilk2 also was a successful GandCrab affiliate in his own right. In May 2018, he could be seen in multiple Exploit[.]in threads asking for urgent help obtaining access to hacked businesses in South Korea. These solicitations go on for several weeks that month — with Oneiilk2 saying he’s willing to pay top dollar for the requested resources. At the same time, Oneiilk2 can be seen on Exploit asking for help figuring out how to craft a convincing malware lure using the Korean alphabet.

Later in the month, Oneiilk2 says he no longer needs assistance on that request. Just a few weeks later, security firms began warning that attackers were staging a spam campaign to target South Korean businesses with version 4.3 of GandCrab.

HOTTABYCH

When Oneiilk2 registered on Exploit in January 2015, he used the email address hottabych_k2@mail.ru. That email address and nickname had been used since 2009 to register multiple identities on more than a half dozen cybercrime forums.

In 2010, the hottabych_k2 address was used to register the domain name dedserver[.]ru, a site which marketed dedicated Web servers to individuals involved in various cybercrime projects. That domain registration record included the Russian phone number +7-951-7805896, which mail.ru’s password recovery function says is indeed the phone number used to register the hottabych_k2 email account.

At least four posts made in 2010 to the hosting review service makeserver.ru advertise Dedserver and include images watermarked with the nickname “oneillk2.”

Dedserver also heavily promoted a virtual private networking (VPN) service called vpn-service[.]us to help users obfuscate their true online locations. It’s unclear how closely connected these businesses were, although a cached copy of the Dedserver homepage at Archive.org from 2010 suggests the site’s owners claimed it as their own.

Vpn-service[.]us was registered to the email address sec-service@mail.ru by an individual who used the nickname (and sometimes password) — “Metall2” — across multiple cybercrime forums.

Around the same time the GandCrab affiliate program was kicking into high gear, Oneiilk2 had emerged as one of the most trusted members of Exploit and several other forums. This was evident by measuring the total “reputation points” assigned to him, which are positive or negative feedback awarded by other members with whom the member has previously transacted.

In late 2018, Oneiilk2 was one of the top 20 highest-rated members among thousands of denizens on the Exploit forum, thanks in no small part to his association with the GandCrab enterprise.

Searching on Oneiilk2’s registration email address hottabych_k2@mail.ru via sites that track hacked or leaked databases turned up some curious results. Those records show this individual routinely re-used the same password across multiple accounts: 16061991.

For instance, that email address and password shows up in hacked password databases for an account “oneillk2” at zismo[.]biz, a Russian-language forum dedicated to news about various online money-making affiliate programs.

In a post made on Zismo in 2017, Oneiilk2 states that he lives in a small town with a population of around 400,000, and is engaged in the manufacture of furniture.

HEAVY METALL

Further digging revealed that the hottabych_k2@mail.ru address had also been used to register at least two accounts on the social networking site Vkontakte, the Russian-language equivalent of Facebook.

One of those accounts was registered to a “Igor Kashkov” from Magnitogorsk, Russia, a metal-rich industrial town in southern Russia of around 410,000 residents which is home to the largest iron and steel works in the country.

The Kashkov account used the password “hottabychk2,” the phone number 890808981338, and at one point provided the alternative email address “prokopenko_k2@bk.ru.” However, this appears to have been simply an abandoned account, or at least there are only a couple of sparse updates to the profile.

The more interesting Vkontakte account tied to the hottabych_k2@mail.ru address belongs to a profile under the name “Igor Prokopenko,” who says he also lives in Magnitogorsk. The Igor Prokopenko profile says he has studied and is interested in various types of metallurgy.

There is also a Skype voice-over-IP account tied to an “Igor” from Magnitogorsk whose listed birthday is June 16, 1991. In addition, there is a fairly active Youtube account dating back to 2015 — youtube.com/user/Oneillk2 — that belongs to an Igor Prokopenko from Magnitogorsk.

That Youtube account includes mostly short videos of Mr. Prokopenko angling for fish in a local river and diagnosing problems with his Lada Kalina — a Russian-made automobile line that is quite common across Russia. An account created in January 2018 using the Oneillk2 nickname on a forum for Lada enthusiasts says its owner is 28 years old and lives in Magnitogorsk.

Sources with the ability to check Russian citizenship records identified an Igor Vladimirovich Prokopenko from Magnitogorsk who was born on June 16, 1991.  Recall that “16061991” was the password used by countless online accounts tied to both hottabych_k2@mail.ru and the Oneiilk2/Oneillk2 identities.

To bring all of the above research full circle, Vkontakte’s password reset page shows that the Igor Prokopenko profile is tied to the mobile phone number +7-951-7805896, which is the same number used to set up the email account hottabych_k2@mail.ru almost 10 years ago.

Mr. Prokopenko did not respond to multiple requests for comment.

It is entirely possible that whoever is responsible for operating the GandCrab affiliate program developed an elaborate, years-long disinformation campaign to lead future would-be researchers to an innocent party.

At the same time, it is not uncommon for many Russian malefactors to do little to hide their true identities — at least early on in their careers — perhaps in part because they perceive that there is little likelihood that someone will bother connecting the dots later on, or because maybe they don’t fear arrest and/or prosecution while they reside in Russia. Anyone doubtful about this dynamic would do well to consult the Breadcrumbs series on this blog, which used similar methods as described above to unmask dozens of other major malware purveyors.

It should be noted that the GandCrab affiliate program took measures to prevent the installation of its ransomware on computers residing in Russia or in any of the countries that were previously part of the Soviet Union — referred to as the Commonwealth of Independent States and including Armenia, Belarus, Kazakhstan, Kyrgyzstan, Moldova, Russia, Tajikistan, Turkmenistan, Ukraine and Uzbekistan. This is a typical precaution taken by cybercriminals running malware operations from one of those countries, as they try to avoid making trouble in their own backyards that might attract attention from local law enforcement.

KrebsOnSecurity would like to thank domaintools.com (an advertiser on this site), as well as cyber intelligence firms Intel471, Hold Security and 4IQ for their assistance in researching this post.

Microsoft to Require Multi-Factor Authentication for Cloud Solution Providers

vendredi 28 juin 2019 à 20:01

It might be difficult to fathom how this isn’t already mandatory, but Microsoft Corp. says it will soon force all Cloud Solution Providers (CSPs) that help companies manage their Office365 accounts to use multi-factor authentication. The move comes amid a noticeable uptick in phishing and malware attacks targeting CSP employees and contractors.

When an organization buys Office365 licenses from a reseller partner, the partner is granted administrative privileges in order to help the organization set up the tenant and establish the initial administrator account. Microsoft says customers can remove that administrative access if they don’t want or need the partner to have access after the initial setup.

But many companies partner with a CSP simply to gain more favorable pricing on software licenses — not necessarily to have someone help manage their Azure/O365 systems. And those entities are more likely to be unaware that just by virtue of that partnership they are giving someone at their CSP (or perhaps even outside contractors working for the CSP) full access to all of their organization’s email and files stored in the cloud.

This is exactly what happened with a company whose email systems were rifled through by intruders who broke into PCM Inc., the world’s sixth-largest CSP. The firm had partnered with PCM because doing so was far cheaper than simply purchasing licenses directly from Microsoft, but its security team was unaware that a PCM employee or contractor maintained full access to all of their employees’email and documents in Office365.

As it happened, the PCM employee was not using multi-factor authentication. And when that PCM employee’s account got hacked, so too did many other PCM customers.

KrebsOnSecurity pinged Microsoft this week to inquire whether there was anything the company could be doing to better explain this risk to customers and CSP partners. In response, Microsoft said while its guidance has always been for partners to enable and require multi-factor authentication for all administrators or agent users in the partner tenants, it would soon be making it mandatory.

“To help safeguard customers and partners, we are introducing new mandatory security requirements for the partners participating in the Cloud Solution Provider (CSP) program, Control Panel Vendors, and Advisor partners,” Microsoft said in a statement provided to KrebsOnSecurity.

“This includes enforcing multi-factor authentication for all users in the partner tenants and adopting secure application model for their API integration with Microsoft,” the statement continues. “We have notified partners of these changes and enforcement will roll out over the next several months.”

Microsoft said customers can check or remove a partner’s delegated administration privileges from their tenants at any time, and that guidance on how do do this is available here and here.

This is a welcome — if long overdue — change. Countless data breaches are tied to weak or default settings. Whether we’re talking about unnecessary software features turned on, hard-coded passwords, or key security settings that are optional, defaults matter tremendously because far too many people never change them — or they simply aren’t aware that they exist.