TurboTax owner Intuit Inc. said Thursday that it is temporarily suspending the transmission of state e-filed tax returns in response to a surge in complaints from consumers who logged into their TurboTax accounts only to find crooks had already claimed a refund in their name.

“During this tax season, Intuit and some states have seen an increase in suspicious filings and attempts by criminals to use stolen identity information to file fraudulent state tax returns and claim tax refunds,” the company said in a statement.

Intuit said a third-party security audit turned up no signs of a security breach with the company, and that the information used to file fraudulent returns appears to have been obtained from other sources outside the tax preparation process.

“As it worked with state governments to assess and resolve the recent issues, Intuit took the precautionary step Thursday, Feb. 5, of temporarily pausing its transmission of state e-filing tax returns,” the company’s statement continued.

“Intuit will be working with the states today to begin turning transmissions back on. Customers who have already filed their state tax returns using Intuit software during this temporary pause will have their returns transmitted as soon as possible. They do not need to take further action at this time. This action does not affect the filing of federal income tax returns, and is limited to those states that require residents to file returns.”

This is hardly a new problem, but I have no doubt we are seeing even more phony tax refund claims than last year (in which my own taxes were filed fraudulently). Cyber thieves have long sought stolen credentials for hijacked tax preparation accounts at TurboTax, H&R Block and related services. Typically, the usernames and passwords for consumer accounts at these services are obtained via password-stealing malware that infects end-user PCs (see my Value of a Hacked PC graphic for more such examples.)

Victims also can see their tax accounts hijacked if crooks assume control over their inboxes as well, since tax preparation services — like most sites — allow users to reset their passwords by requesting a password reset link via email (see my Value of a Hacked Email Account graphic for additional examples like this). And of course phishers frequently impersonate tax preparation firms in a bid to steal credentials.

Stolen TurboTax or H&R Block credentials are cheaper and more plentiful than most people probably would imagine. According to the below-pictured well-known seller on the Dark Web forum Evolution Market, hacked accounts currently can be had for .0002 bitcoins, which works out to about 4 cents apiece.

Hacked accounts are extremely useful for tax fraudsters because they typically include information from previous years’ returns. They also usually include the filer’s adjusted gross income, which is a piece of data the IRS uses to verify a filer’s identity.

Perhaps it’s finally time for Intuit to support two-factor or two-step authentication for its customers? This is a basic security precaution which involves the service sending its user a unique, one-time code — via text message or specialized mobile app — that must be entered along with the customer’s username and password when he or she signs up for the service and then anytime after that when the service detects those same credentials being used from an Internet address or computer that the service doesn’t recognize.

The beauty of this approach is that even if customers have their credentials stolen in an phishing or malware attack, the crooks still can’t log in without also hijacking the second factor. It’s not an insurmountable challenge for the bad guys, but two-step authentication can dramatically cut down on the incidence of account takeovers. Unfortunately for Intuit and its users, calls for the company to support two-factor authentication have fallen on deaf ears so far, at least according to twofactorauth.org, a site that tracks which popular cloud-based services support the added security measure.

Update, Feb. 7, 9:08 a.m. ET: Intuit says it has turned the state e-filing spigot back on. It also says it is turning on multi-factor authentication for all TurboTax customers, although the company declined (in their press release and via email) to specify how that process will work.

Bloomberg reports that U.S. federal investigators probing the theft of 80 million Social Security records and other sensitive data from insurance giant Anthem Inc. are pointing the finger at state-sponsored hackers from China. Although unconfirmed, that suspicion would explain a confidential alert the FBI circulated last week warning that Chinese hackers were targeting personally identifiable information from U.S. commercial and government networks.

According to this story from Bloomberg’s Michael Riley and Jordan Robertson, “the attack appears to follow a pattern of thefts of medical data by foreigners seeking a pathway into the personal lives and computers of a select group — defense contractors, government workers and others, according to a U.S. government official familiar with a more than year-long investigation into the evidence of a broader campaign.”

While the story is light on details, it adds a bit more context to an FBI “flash alert” that KrebsOnSecurity obtained independently last week. The alert said the FBI has received information regarding a group of cyber actors who have compromised and stolen sensitive business information and Personally Identifiable Information (PII) from US commercial and government networks through cyber espionage.”

The alert notes that analysis of malware samples used in the attack indicate a significant amount of the computer network exploitation activities emanated from infrastructure located within China. The FBI said the tools used in the attack were referenced in open source reports on Deep Panda, a claim that also shows up in the Bloomberg piece. That story references data about Deep Panda from cybersecurity firm CrowdStrike, which specializes in attributing nation state-level attacks.

According to the FBI, Deep Panda has previously used Adobe Flash zero-day exploits in order to gain initial access to victim networks. While it may be unrelated, it’s worth noting that in the past two weeks alone, Adobe has shipped no fewer than three unscheduled, emergency updates to address Flash Player vulnerabilities that were being exploited in active attacks at the time Adobe released patches.

The FBI’s flash advisory continues:

“Information obtained from victims indicates that PII was a priority target. The FBI notes that stolen PII has been used in other instances to target or otherwise facilitate various malicious activities such as financial fraud though the FBI is not aware of such activity by this group. Any activity related to this group detected on a network should be considered an indication of a compromise requiring extensive mitigation and contact with law enforcement.”

In its own writeup on Deep Panda from mid-2014, CrowdStrike notes that “for almost three years now, CrowdStrike has monitored DEEP PANDA targeting critical and strategic business verticals including: government, defense, financial, legal, and the telecommunications industries. At the think tanks, [we have] detected targeting of senior individuals involved in geopolitical policy issues, in particular in the China/Asia Pacific region. DEEP PANDA presents a very serious threat not just to think tanks, but also multinational financial institutions, law firms, defense contractors, and government agencies.”

Leaving aside the question of whether state-sponsored Chinese hackers were in fact behind the Anthem breach, there are still many unanswered questions about this incident, such as when did Anthem find out about it? How long did the breach last? How did the attackers break in? What can other businesses learn from this incident to protect themselves?

Steve Ragan, a journalist who writes the Salted Hash blog for CSO Online, references a document he received from a trusted source that was reportedly sent as a memo from Anthem to its clients. That memo notes that the unauthorized activity seems to date back to at least December 10, 2014. That activity apparently continued undetected until January 27, 2015, meaning the attackers had access to Anthem’s customer database for more than a month before they were discovered.

The memo explains:

“On January 27, 2015, an Anthem associate, a database administrator, discovered suspicious activity – a database query running using the associate’s logon information. He had not initiated the query and immediately stopped the query and alerted Anthem’s Information Security department. It was also discovered the logon information for additional database administrators had been compromised.”

The notice from Anthem to its clients concludes that “the attacker had proficient understanding of the data platforms and successfully utilized valid databaes administrator logon information.”

As for how the attackers broke in, perhaps the FBI’s Flash warning on Deep Panda (PDF) holds some clues.

Incidentally, infosec professionals take note: Anthem is hiring. On Feb. 4, the same day that Anthem disclosed a breach at its “database warehouse” may have affected as many as 80 million consumers, it also posted a help wanted ad for a “Cloud Encryption Security Professional.”

For the third time in two weeks, Adobe has issued an emergency security update for its Flash Player software to fix a dangerous zero-day vulnerability that hackers already are exploiting to launch drive-by download attacks.

The newest update, version 16.0.0.305, addresses a critical security bug (CVE-2015-0313) present in the version of Flash that Adobe released on Jan. 27 (v. 16.0.0.296). Adobe said it is are aware of reports that this vulnerability is being actively exploited in the wild via drive-by-download attacks against systems running Internet Explorer and Firefox on Windows 8.1 and below.

Adobe’s advisory credits both Trend Micro and Microsoft with reporting this bug. Trend Micro published a blog post three days ago warning that the flaw was being used in malvertising attacks – booby-trapped ads uploaded by criminals to online ad networks. Trend also published a more in-depth post examining this flaw’s use in the Hanjuan Exploit Kit, a crimeware package made to be stitched into hacked Web sites and foist malware on visitors via browser plug-in flaws like this one.

To see which version of Flash you have installed, check this link. Windows users who browse the Web with anything other than Internet Explorer may need to apply this patch twice, once with IE and again using the alternative browser (Firefox, Opera, e.g.).

The most recent versions of Flash should be available from the Flash home page, but beware potentially unwanted add-ons, like McAfee Security Scan. To avoid this, uncheck the pre-checked box before downloading, or grab your OS-specific Flash download from here.

IE10/IE11 on Windows 8.x and Chrome should auto-update their versions of Flash. Google Chrome version 40.0.2214.111 includes this update, and is available now. To check for updates in Chrome, click the stacked three bars to the right of the address bar in Chrome, and look for a listing near the bottom that says “Update Chrome.”

As I noted in a previous Flash post, short of removing Flash altogether — which may be impractical for some users — there are intermediate solutions. Script-blocking applications like Noscript and ScriptSafe are useful in blocking Flash content, but script blockers can be challenging for many users to handle.

My favorite in-between approach is click-to-play, which is a feature available for most browsers (except IE, sadly) that blocks Flash content from loading by default, replacing the content on Web sites with a blank box. With click-to-play, users who wish to view the blocked content need only click the boxes to enable Flash content inside of them (click-to-play also blocks Java applets from loading by default).

Windows users also should take full advantage of the Enhanced Mitigation Experience Toolkit(EMET), a free tool from Microsoft that can help Windows users beef up the security of third-party applications.

Anthem Inc., the nation’s second largest health insurer, disclosed Wednesday that hackers had broken into its servers and stolen Social Security numbers and other personal data from all of its business lines. Given the company’s size, this breach could end up impacting tens of millions of Americans.

Anthem didn’t specify how many consumer records may have been breached, but it did say all of the company’s business units are affected. The figures from Anthem’s Web site offer a glimpse at just how big this breach could be: “With nearly 69 million people served by its affiliated companies including more than 37 million enrolled in its family of health plans, Anthem is one of the nation’s leading health benefits companies.”

The company said it is conducting an extensive IT forensic investigation to determine what members are impacted.

“We are working around the clock to determine how many people have been impacted and will notify all Anthem members who are impacted through a written communication,” Anthem said in question and answer page released about the breach.

Formerly known as Wellpoint Inc., Anthem said in a statement that the company was the target of a “very sophisticated external cyber attack” that exposed names, dates of birth, member ID/ Social Security numbers, addresses, phone numbers, email addresses and employment information. The company stressed that the exposed data did not include medical records or financial information.

According to Athem’s statement, the impacted (plan/brands) include Anthem Blue Cross, Anthem Blue Cross and Blue Shield, Blue Cross and Blue Shield of Georgia, Empire Blue Cross and Blue Shield, Amerigroup, Caremore, Unicare, Healthlink, and DeCare. The company said impacted members will receive notice via mail which will advise them of the protections being offered to them as well as any next steps.

Anthem said once the attack was discovered, the company immediately made every effort to close the security vulnerability, contacted the FBI and began fully cooperating with their investigation.

More on this story as it develops. Stay tuned.

A recent phishing campaign targeting customers of several major U.S. banks was powered by text messages directing recipients to call hacked phone lines at Holiday Inn locations in the south. Such attacks are not new, but this one is a timely reminder that phishers increasingly are using lures blasted out via SMS as more banks turn to text messaging to communicate with customers about account activity.

The above-mentioned phishing attacks were actually a mix of scams known as “SMiShing” — phishing lures sent via SMS text message — and voice phishing or “vishing,” where consumers are directed to call a number that answers with a voice prompt spoofing the bank and instructing the caller to enter his credit card number and expiration date.

Over the past two weeks, fraudsters have been blasting out SMS messages to hundreds of thousands of mobile users in the Houston, Texas area. The messages alerted recipients about supposed problems with their bank account, urging them to call a supplied number and follow the automated voice prompts to validate or verify their credit card account information.

On Saturday, Jan. 30, I called one of the numbers that was sent out in the smishing/vishing scam — 281-866-0500 – which is the main phone line for a Holiday Inn Express in Houston. At the time, calls to the number went straight to an automated voice prompt targeting Bank of America customers:

“Thank you for calling Bank of America. A text message has been sent to inform you that your debit card has been limited due to a security issue. To reactivate, please press one now.” After pressing one, the caller is prompted to enter the last four digits of their Social Security number, and then the full card number and expiration date.

My recording of the call was garbled, but here’s a copy of a very similar voice prompt targeting Key Bank customers earlier in January that also was run off the fax line tied to a different Holiday Inn a few miles away in Houston [number: 832-237-8999], according to Numbercop, a telephony threat intelligence firm.

Holiday Inn’s corporate office did not return calls seeking comment, but the company apparently got the message because the phone lines were answering normally on Monday. A front desk clerk who answered the line on Tuesday said the hotel received over 100 complaints from people who got text messages prompting them to call the hotel’s main number during the time it was hacked.

According to Jan Volzke, Numbercop’s chief executive, these scams typically start on a Saturday afternoon and run through the weekend when targeted banks are typically closed.

“Two separate Holiday Inns getting hijacked in such short time suggests there is a larger issue at work with their telephone system provider,” he said. “That phone line is probably sitting right next to the credit card machine of the Holiday Inn. In a way this is just another retail terminal, and if they can’t secure their phone lines, maybe you shouldn’t be giving them your credit card.”

Volzke said the recipients of the phony texts in Houston were geo-targeted by area code.

“The texts were sent in bursts with varying bank affiliations, including Bank of America, Fifth Third Bank, and Susquehanna Bank,” he said. “The campaign last week was an identical case to one a week or so earlier that referenced Key Bank, Bank of America and Wells Fargo.”

Numbercop says the text message lures were sent using email-to-SMS gateways, but that the company also has seen similar campaigns sent from regular in-network numbers (prepaid mobile phones e.g.), which can be harder to catch. In addition, Volzke said, phishers often will target AT&T and Verizon users for use in furthering these schemes.

Many banks now offer their customers the ability to receive text message alerts about activity on their credit card accounts — such as recent transactions — so it’s not surprising that crooks are exploiting this medium. While vishing and SMiShing attacks are not new (see this story from 2010), they are on the rise: According to Cloudmark, the incidence of SMS bank account phishing in the U.S. more than tripled in September 2014. Cloudmark’s recently released Annual Threat Report found more than one in four unsolicited SMS messages reported in 2014 attempted to steal the victim’s personal or financial information.

Volzke says it’s unfortunate that more financial institutions aren’t communicating with their customers via mobile banking apps.

“Banking apps are among the most frequently downloaded and used apps,” Volzke said. “If the user has an app from the bank installed, then if the bank really has something to say they should use the in-app messaging method, not text messages which can be spoofed and are not secure. And yet we see almost no bank making use of this.”

Regardless of whether you communicate with your bank via text message, avoid calling phone numbers or clicking links that appear to have been sent via text message from your bank. Also, be extremely wary of any incoming calls from someone calling from your bank. If you think there may be an issue with your account, your best bet is to simply call the number on the back of your credit or debit card.