Many companies are using Covid-19 as an excuse to terminate (for all practical purposes) telephone support.

Inaccessible sites are a problem for more than just blind people. I am not blind, but many websites are inaccessible for me because they demand visitors run nonfree JavaScript code.

I avoid many of these problems by not dealing with those companies. I never purchase anything over the internet. But there are sites that do really important jobs, such as scheduling Covid-19 vaccinations, which are inaccessible in the Free World. Fortunately I found a vaccination site that would make an appointment by phone.