Vendor releases code update for an appliance the Admins have in production. In pre-testing the Admins discover that the Vendor left in some development glue and calls to a hidden API. The results that the Admins get from the testing box are somewhat interesting, then someone asks “Y'know, I wonder if…” while looking at the Production appliance.

Finding out one of your users is an Conspiracy Theorist due to a minor hiccup in your screening systems blocking their favorite “news” site and spending the next four hours involved in an email conversation that’s likely BCC’d to Hell and back.

When the Vendor Sales-entity states any of the following during a meeting: a number of nines above four, seamless integration, responsive development, full code audit, lifetime upgrade/maintenance without contract, on-prem appliance, feature parity.